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Who is Mike?
Mike is a Customer Services Manager who accepted early retirement from the computer industry in June of 2002. His interest in electronics started at age 12 and by 15, he was repairing radios and TVs for family, friends, and neighbors. He started his computer career at Honeywell Inc., in Lawrence, MA where he was a computer technician and performed new equipment testing and refurbished unit testing on various computer peripherals. For 7 1/2 years, he repaired and tested card punches, card readers, printers, tape drives, key-to-tape systems, and disk drives.

The following 10 years, Mike was a technician and telephone technical support specialist at Texas Instruments in Austin, TX. At TI, Mike repaired and tested computer components that were returned from customers. He worked on power supplies, monitors, memory boards, computer boards and all types of computer option cards. For the last 3 years at TI, Mike worked as a telephone support analyst assisting TI’s field service personnel over the phone. In 1981, Mike got his first chance to work with PCs.

Mike's last computer industry job was 17+ years at Tandem Computers Inc. In Austin, TX. He started there as a second level technical support specialist on Tandem's PC's which were sold to some of America's largest corporations. He frequently went to the customer's site to resolve PC problems. Next, Mike moved on to Tandem's NonStop Unix Systems support for 2 years. Mike left the technical field when he accepted the job of Service Planner in Tandem's Customer Service division. In that role Mike planned service strategy and service implementation for Tandem's new hardware and software released. For the last three years at Tandem, Mike was the Austin, TX Manager of the Service Planning team. Tandem was acquired by Compaq who later acquired Digital Equipment Corporation. While still the manager of service planning, Mike took on a project team leader role and steering committee member for the creation, training, and implementation of Compaq's new worldwide Service Planning process, procedures and tools. The new system was intended to meet the planning needs of the combined companies. In 2002, HP acquired Compaq Computers and offered early retirement bonuses to people over 50 years of age with at least 15 years of continuous service at Tandem, Compaq, Digital Equipment, or HP. Mike likes to say that after 17+ years, HP eventually had to pay him to leave!

Throughout his career, Mike's interest in computers never waned. He played games on them, programmed them, did actual work with them, built and repaired them. Since retiring, Mike has resumed the work he began at age 15 by building, repairing, and generally helping his relatives, friends, and neighbors with their PC problems.

Mike is also the current web master for a nonprofit organization in Austin, TX as well as the web master for several area businesses. His most recent activity is the creation of Mike's PC Services where he can continue to help people buy, configure, service, and use PC systems. The only difference he says is, "This time, I need to get paid so that I can stay in retirement".

When you use Mike's PC services, you have the help of a long time computer expert who is dedicated to helping you.